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    AGE DISCRIMINATION: YOU BE THE JUDGE

    This video uses three multipart case studies to show viewers the actions that violate the Age Discrimination in Employment Act. In each case, small missteps by managers set the environment for expensive lawsuits.
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    THE ART OF RESOLVING CONFLICTS IN THE WORKPLACE

    This video explains communication methods for quelling potential conflict and producing mutually beneficial outcomes. Suggested techniques include I vs.You language, anticipation of opposition, appealing to other’s self interests, Meta-talk, and setting limits to manage priorities. These techniques are applied to common workplace situations including aggression, role confusion, stereotyping, discrimination, and manipulation. Workbook available. Check Out
     

    THE ARTS OF CRITISM…GIVING AND TAKING

    This video outlines specific strategies for giving and receiving criticism, minimizing the naturally occurring fight or flight response and maximizing learning and communication. Formulas for successful criticisms are applied in true to life situations, as employees handle criticism using the easy to remember EMP and 4A formulas. Workbook available.
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    THE CLASSROOM AND BEYOND: FACULTY CONDUCT

    This video defines sexual harassment as it applies to interactions between students and faculty. It gives the legal perspective of what constitutes sexual harassment, using examples in a university setting. Definitions of sexual harassment include: unwanted sexual statements, unwanted personal attention, and unwanted sexual propositions or advances.
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    EEO COMPLIANCE FOR SUPERVISORS AND MANAGERS

    This video gives an introduction to major Equal Employment Opportunity legislation, including the Civil Rights Act, the Age Discrimination in Employment Act, and the Americans with Disabilities Act. It offers five guidelines to ensure compliance with these laws while still managing effectively. This includes choosing your words carefully, treating your employees equally, never retaliating, and keeping fair and accurate records.
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    EXECUTIVE BRIEFINGS: PEOPLE FIRST MANAGEMENT

    Sit in with Chairman and CEO of AFLAC Daniel P. Amos as he addresses Stanford’s Graduate School of Business on the subject of creating a culture of trust. He argues that the cornerstones of good business are credibility, respect, and fairness. He references his company as an example of the successful implementation of trust and good communication practices.
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    FAMILY AND MEDICAL LEAVE ACT (FMLA): WHAT YOU NEED TO KNOW

    The video addresses the FMLA as it applies to a number of circumstances. It shows how flexible solutions are available for FMLA leave that can benefit the employer as well as the employee.
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    GETTING AHEAD BY GETTING ALONG

    This video deals with the workplace conflict that can arise from interpersonal difficulties and finds solutions in childhood situations. Dramatizations emphasize key points for reducing conflict including the usage of truth and trust, earning coworker respect, cooperating with different work styles, rewarding and supporting coworkers, and taking criticism constructively.
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    HIRING SUCCESS: A STEP BY STEP GUIDE

    This video teaches the skills and techniques that will help an organization find the candidate most likely to be successful. It addresses the legal issues in hiring and how to ask questions that avoid the potential for discrimination. An easily applicable eight-step process teaches how to best choose an applicant with both skills and motivation. Workbook available.
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    HOW SUPERVISORS SHOULD APPRAISE EMPLOYEE PERFORMANCE

    This video provides details on how to give efficient and motivating performance appraisals. It addresses the preconceived concerns of a supervisor that are often problematic including a lack of preparation, insufficient feedback, and a failure to listen to employees. Improvement is made easy through a step-by-step process for effective reviewing.
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    INTERVIEWING JOB APPLICANTS WITH DISABILITIES

    This video elaborates on the expectations of employers in regards to EEO guidelines for interviewing applicants with disabilities. Guidelines for compliance with the law include ensuring the applicant has access to the interview, knowing the essential functions of the job, being sensitive to disability etiquette, and asking questions that focus on abilities.
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    PERFORMANCE APPRAISALS: GETTING RESULTS

    In this video, two different companies address their performance appraisal shortcomings. Principles learned include the following: the importance of fairness and consistency, proper preparation techniques, methods of motivating top producers and how to deal with under-performers. Workbook available.
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    PREVENTING LIABILITY: THE LEADER’S ROLE

    This video uses dramatic vignettes to show supervisors the responsibility that comes with management and the liability their actions can create legally. Supervisors are shown that it is not only their actions but also their inactions, errors, and omissions that can lead to an expensive liability claim.
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    RESPECT AND RESPONSIBILITY: A POSITIVE APPROACH TO DISCIPLINE

    This video offers alternative methods for managers to solve problem behavior rather than simply punishing their employees. An emphasis is placed on the focus of responsibility and respect, which creates a platform where the employee who is creating the problem agrees to be the one to solve it.
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    RESPECT AND RESPONSIBILITY: AVOIDING COMMON DISCIPLINE MISTAKES

    This video helps managers to recognize behaviors that may result in charges of discrimination, defamation of character, wrongful discharge, or constructive discharge. To help keep disciplinary discussions on track, an eight-step outline is provided to ensure that problem behavior is handled correctly and efficiently.
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    SAFE HIRING: HOW YOU CAN AVOID BAD HIRES

    This video focuses on how businesses can save money by implementing legally safe hiring practices. Attorney Les Rosen helps a fictional company understand how a problem employee slipped through its hiring process. Five powerful questions for the face-to-face interview offer a practical and legal method for choosing good employees. Workbook available.
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    SEXUAL HARASSMENT: SERIOUS BUSINESS

    This video gives an overview on behavior that constitutes the two types of sexual harassment in the workplace: hostile and quid pro quo. It elaborates on why preventing sexual harassment helps everyone and counsels on how to confront harassers and tell them to stop unwelcome behaviors. Dramatized scenarios depict a variety of circumstances, including the consequences of false accusations. Leaders guide available.
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    SUPERVISING FOR QUALITY

    This video provides new techniques for quality-centered management. It emphasizes methods for developing trust with subordinates and accomplishing traditional management objectives with influence style management. Principles for the reform and the incorporation of quality-centered management include involvement over surveillance, communication over intimidation, and leadership over authority.
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    THE WORKPLACE: SUPERVISORY CONDUCT

    This video defines sexual harassment as it applies to administrative supervisory interactions. It gives the legal perspective of what constitutes sexual harassment, using examples in a university setting. Definitions of sexual harassment include: unwanted sexual statements, unwanted personal attention, and unwanted sexual propositions or advances.
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